Player Protection

We take responsible play seriously. As part of Rockbet Casino Responsible Gambling, we commit to providing clear tools and practical safeguards so account holders can manage their activity and stay in control. We offer limits, time controls, and exclusion options, and we make help and support information easy to find. Where needed, we will act quickly on requests to reduce risk and provide guidance, referrals and resources that support safer play and healthier choices.

Responsible Gambling Principles

Clear rules and visible controls sit at the heart of our approach. Safe play means informed choices, voluntary limits, and prompt access to support. We promote regular self-checks, honest assessment of losses, and responsible account practices.

Player Protection Tools

Account settings contain all protection tools. Limits and time controls are configurable and apply immediately after confirmation. Options are designed to be simple to use and available in the account dashboard.

Deposit and Loss Limits

Set daily, weekly and monthly deposit limits to control spend. Loss limits let you cap net losses over a chosen period. Limits are adjustable from account settings and take effect after the stated processing window.

Time Limits and Session Controls

Session reminders and time limits help reduce continuous play. Configure reality checks, automatic session logout and maximum session length to fit personal preferences. Notifications appear during play to prompt breaks.

Self-Exclusion and Cooling-Off

Temporary cooling-off periods are available from 24 hours up to 6 weeks. For longer protection, choose self-exclusion which blocks access for a minimum set period. Requests are handled through account settings or our support channels.

Recognising Problematic Behaviour

Watch for signs such as chasing losses, increasing deposit frequency, borrowing to fund play, neglecting responsibilities or hiding activity. Sudden changes in betting patterns or sleep and spending disruptions are warning signals.

Guidance for Staying in Control

Create a personal gambling plan: set strict spending and time limits, use separate payment routines, and avoid playing when stressed or intoxicated. Regularly review statements and activity logs to spot changes and act early.

Access to Professional Help and Support Organisations

When more support is needed, contact recognised organisations. In Australia, Gambling Help Online provides counselling and local referrals. Other useful organisations include Gamblers Anonymous and BeGambleAware. Contact details and links are listed in our responsible gambling section.

How to Get Immediate Support

Use live chat or the support centre to request limit changes, cooling-off or account closure. For urgent situations, reach out to professional services listed above. We will respond promptly to requests for protection tools and provide information on next steps.