Support is available to help with questions, account-related issues, technical concerns or general feedback. Contact our team by live chat, email or phone and we’ll get back to you. For account queries, include your username and brief description; for technical faults, note device and browser. Use the convenient channels listed below for payments, privacy or affiliate enquiries. We aim to resolve most issues promptly during business hours and via 24/7 chat where available.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat & email for account, technical issues and verification help) |
| General enquiries | [email protected] (Payments, billing, promotions and general account help) |
| Affiliate enquiries | [email protected] (Partner programmes, tracking and commission queries) |
| Phone | +61 3 8394 2751 (Mon-Fri call line for urgent account enquiries) |
| Working hours | Mon-Fri, 09:00-22:00 AEST; 24/7 chat available |
Email Support
Email is the preferred contact method for detailed requests, account issues or matters requiring documents or written explanations. Please include a clear subject line and up-to-date contact details so we can process your query without delay. Attach any relevant files and state your account ID where applicable to speed up verification and response.
Send us a message
Response Time
Most support enquiries receive a reply within one business day. More complex issues may take longer, depending on their nature and the information needed to respond. For urgent questions, live chat is available 24/7. When contacting us by email, include a brief description of your request and any relevant details to help us assist you.
Feedback
Tell us what you think - share feedback, suggestions or ideas to improve the site. Your comments are read carefully by our team and used to refine features, offers and overall site experience. Send thoughts via live chat or email and we'll review them promptly to help make the casino easier to use and more enjoyable for everyone.